Warranty Policy

Oxymed SA (Pty) Ltd, trading as Oxymed Purifiers, warrants that products sold by us are free from defects in materials and workmanship for the periods below, from the date of delivery. This warranty is in addition to, and does not limit, your rights under the Consumer Protection Act, 2008.

1. Warranty periods

2. What is covered

Failure of the motor, fan, electronics, sensors, controls, housing or power supply under normal domestic or office use in accordance with the user manual. We will, at our option, repair the product, replace it with the same or an equivalent model, or refund the purchase price.

3. What is not covered

• Normal wear and tear, cosmetic damage, and consumable filters.
• Damage from misuse, dropping, liquids, insects, power surges or incorrect voltage, use with non‑genuine filters, or operation without a filter installed.
• Repairs or modifications by anyone other than Oxymed or its authorised service agents.
• Products with removed or altered serial numbers.
• Commercial use of models designated for domestic use, beyond the first 12 months.

4. How to claim

1. Email support@oxymedpurifiers.co.za or WhatsApp +27 XX XXX XXXX with your invoice number, the product serial number, and a description (and photo or video) of the fault.
2. We will troubleshoot with you first; many issues are resolved remotely.
3. If a return is needed we will issue a reference and arrange courier collection (free within the first 6 months; thereafter we cover the return leg and you cover the inbound leg).
4. Our in‑house service team assesses the unit within 5 business days and repairs or replaces it, typically within 10 business days of receipt.

5. Out‑of‑warranty repairs

We offer paid repairs on all products we sell. We will quote before any work is done.

6. Contact